Privacy Policy

Central to the success of Australian Foodservice Advocacy Body (AFAB) is the commitment to our members. We honour our obligation to respect and protect the privacy of the personal information of individuals with whom we deal, in accordance with the Australian Privacy Principles of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which took effect in March 2014.


This Privacy Policy covers all personal information we hold.



AFAB collects personal information about you as a result of and in connection with our ongoing business relationship with you (this includes your contact details, your industry interests, the products and services we provide or have provided to you and records of our interactions with you). Generally we will tell you why we are collecting the information, prior to or when we collect it. We do not collect sensitive information (health, political opinions, religious or philosophical beliefs or sexual preferences) about you.


We usually collect information directly from you, although sometimes we may acquire lists from other sources, both from other companies and documents in the public domain.



We may use or disclose the personal information collected about you for: 


  • Providing you with the relevant AFAB product or service
  • Managing or administrating the product or service
  • Performing other administrative tasks and functions including 
  • Providing information about our products and services which we expect may be of interest to you
  • Helping to develop products and services that may be of interest to you
  • Maintaining our relationship with you.
  • It may not be possible to provide ongoing service to you without the information you provide.



We do not give any outside organisations access to our client database. We will not sell or disclose personal information to other organisations, for marketing purposes. We may disclose personal information to service providers who provide services in conjunction with our business (eg: agents co-ordinating conferences, mailing houses, delivery companies), our insurers and organisations through which you choose to make payment to us. We may release information about you where you have consented to the disclosure, where there is a duty to the public to disclose that information or where we are required to by law.



We will provide you with a low cost way of contacting us if you wish to opt out from receiving further marketing offers, via email or otherwise. Direct marketing offers will contain an opportunity to opt out from receiving further communications of this nature.



We are committed to protecting your privacy and will take reasonable steps to keep personal information protected from loss and misuse and unauthorised access, modification and disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, routers, network and host intrusion detection systems, appropriate encryption and secure databases.


We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.



You can access your personal information upon request. However, there are occasions where this access may be denied under the exemptions contained in the Act. If we deny access in some circumstances, we will advise you why.



We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date. You are able to contact us and ask for its correction if you feel the information we have about you is inaccurate or incomplete.



AFAB will not transfer personal information relating to an individual outside Australia unless the individual lodges an enquiry about or purchases a AFAB service in a country other than Australia (in which case the information may be disclosed to service providers in that country), or AFAB has satisfied itself that the recipient of the personal information will uphold principles for the handling of personal information which is similar to the Australian Privacy Principles. Countries that could be affected by transborder data flows include New Zealand, China, Hong Kong, India, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, North America, Chile, the Kingdom of Saudi Arabia, Bahrain, Kuwait, Oman, Qatar, the United Arab Emirates and some European countries.



If you visit AFAB's website to browse, read or download general information, our system will log these movements.

If you visit AFAB's website and log in to our secure areas to download reports or other information, you will need to provide your username and password. We require you to keep this login and password confidential.



Cookies are data that a website transfers to your hard drive for record keeping purposes. Cookies can facilitate a user's ongoing access to and use of a site. They allow us to track usage patterns and to compile data that can improve our content. This is anonymous statistical data and does not allow us to identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with features such as merchandise transactions or registered member services.



This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.



If you have any questions regarding our privacy policy or handling of information, please direct your enquiry to our Privacy Officer at Where you contact us seeking resolution of your privacy concerns, or with a complaint about how we handle your personal information, we will respond promptly to let you know who will be handling your matter and when you can expect a further response.